Personal lines insurance is highly competitive and expansive as consumers look for multiple types of insurance to serve several purposes. Businesses which profitably transition from an insurance product mindset to one that provides a holistic customer service proposition will thrive. We work with clients to re-think their business models, re-design customer experiences, and launch and scale exciting new propositions.
The global commercial and specialty market has recently seen a significant pressure on rates and profitability, with increasing levels of volatility. Capco utilizes data and delivers significant operational efficiencies to aid in maintaining pricing discipline, which helps clients benefit from strong balance sheet protection.
The life & pensions market is essential to the economy and provides security throughout peoples’ lifespans. This complex industry is highly manual and has suffered from ultra-low interest rates over the past decade. Capco helps life & pensions insurers transform the end-to-end customer experience through the application of modern digital technologies, creating greater customer value and enhancing the user experience with their life & pensions products.
The health insurance market continues to see intense competition with powerful new entrants attracted by the size and growth of the landscape. Capco helps health insurers identify and integrate rich new data sets resulting from the internet of things to shape new products, services, and partnerships, to increase customer loyalty.
The complexity of reinsurance creates a significant barrier to entry with the need to intelligently assess the rationale and opportunities for risk diversification becoming extremely important. Meanwhile, the emergence of insurance linked securities as an alternative form of reinsurance capital has placed greater pressure on rates. We help reinsurers handle their vast amounts of data, which can provide insight and support decision-making around technology investment and data analytics to manage aggregate exposures with risk appetite.
The end-to-end insurance value chain has seen increasing fragmentation in recent years as new entrants seek to enter the market and compete, putting pressure on commissions and service revenue. Capco works with intermediaries to transform the operating model to help in pivoting from price competition to value-add services such as analytics.
SUCCESS STORY
How Capco addressed post-sale servicing pain-points within the life insurance industry by developing a mobile app prototype
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