FIN&TECH COMMUNITY – TABLE-RONDE ASSURANCE : COMMENT (RE)CREER LA PROXIMITE CLIENT VIA L’INNOVATION ?
Assurance : comment (re)créer la proximité client via l’innovation ? Eléments de réponse avec Jean Meyer, notre expert assurance à l’occasion du Fin&Tech Community organisé par Finance Innovation en janvier dernier.
- 13 February 2020
MANAGING THE INEVITABLE: A PRIMER ON OPERATIONAL RESILIENCE
The financial ecosystem is becoming more complex with greater outsourcing, more use of cloud computing and fintechs operating at more points within the value chain, all increasing the opportunities for disruption to services at the same time as enhanced expectations from customers and regulators alike. Find out why operational resilience is the response to this.
- 13 February 2020
OPEN BANKING: PAVING THE WAY TO CANADA’S BANKING FUTURE
‘Open banking’ gives customers the power to access their data and choose how they bank across various providers, allowing them to decide what products and services drive exceptional customer experience. As this hot topic spreads through the industry, the big question for Canada is – should this transformation be regulation or industry-led?
- 13 February 2020
SWISS ELECTRONIC ID: WILL IT BECOME THE CLIENT-ONBOARDING DISRUPTOR BANKS HAVE BEEN WAITING FOR?
There is arguably a growing demand from consumers and online businesses for a digital version of the traditional ID card. For banking, a digital ID has the potential to genuinely disrupt client onboarding.
- 07 February 2020
SURVIVAL OF THE SMARTEST: EVOLVING INTELLIGENTLY
Every company has sought opportunities to apply technology, but what does it mean to do so intelligently? By applying data and technology intelligently—that is, in the service of memorable, emotional, valuable experiences. Because those who do that can expect the business results to follow.
- 05 February 2020
THE RETURN ON EXPERIENCE: FOR BUSINESS SUCCESS, CREATE HUMAN SUCCESS
Many companies see metrics and KPIs as the drivers of success, when in fact, they are the results of a less tangible force—experience. When companies make delighted customers their primary goal, they will see that business results follow.
- 27 January 2020
THE EVOLUTION FROM CONTACT CENTER TO A CUSTOMER EXPERIENCE CENTER
The evolution of the role of the contact center agent is quickly expanding from a troubleshooting role to a more complex advisory role. In order for this evolution to be successful, organizations need to make the right investments in technology to support their workforce and eliminate many manual tasks.
- 23 January 2020