THOUGHT LEADERSHIP, THOUGHT THROUGH

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At Capco, we believe that everybody has a voice. We also believe in individuality. That’s why the content and opinions posted on this blog are representative of the individuals within our firm.

FILTER INSIGHTS

FOUR CRITICAL SUCCESS FACTORS FOR DELIVERING RETAIL ENERGY PROJECTS

Most retail energy providers (‘REPs’) have suffered through the painful effects of unsuccessful projects. Whether replacing whole platforms, individual systems, or adding much-needed automation, delivering technology transformation efforts in the REP space is no easy task. 
  • Sally Rouse
  • 22 August 2019
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OECD PRINCIPLES ON ARTIFICIAL INTELLIGENCE: BUILDING ETHICAL AI

Artificial intelligence (AI) promises to make a positive impact on humanity by helping solve a range of problems from self-driving cars to early cancer detection but left unchecked AI has proven its ability to learn to reproduce the worst aspects of its human architects.
  • Kevin Marshall Ph.D and Joanna Lewis
  • 20 August 2019
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HOME EQUITY: A RE-EMERGING OPPORTUNITY FOR LENDERS

Helping homeowners utilize their equity is a serious revenue opportunity for mortgage lenders in today’s ultra-competitive mortgage landscape. By identifying customers with significant home equity value, lenders can target a sizeable market to cross-sell home equity products and serve customers’ needs to fund home improvements, pay off credit cards and student loans, or make other large purchases.
  • Scott Manning, John Geertsema and Bob Cardwell
  • 19 August 2019
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WHAT CAN UK BANKS LEARN FROM RECENT SME BANKING ENTRANTS?

Just over 5 percent of all current account switchers were either small and medium sized enterprises (SMEs) or charities in the first half of 2019. There are a potential 5.7 million customers that new market entrants want to attract and existing providers are trying to retain. With challengers offering slick user experiences and financial benefits, what can traditional banks learn? 

  • Danesh Nigah
  • 16 August 2019
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CUSTOMER EXPERIENCE AND ‘FORCE MULTIPLICATION’

Products and services, and indeed entire companies do not live or die on their customer experience alone; by all means, it is a significant factor, but if the value that you are offering is substantial enough then customers will use it. On the flip side, all things being equal between two competing offerings, the one with the better ‘force multiplier’ is likely to win.
  • Alex Hamlin
  • 15 August 2019
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FLIPPING THE SCRIPT ON CORE TRANSFORMATION

For the small and medium (SMBs) insurance market, the core system transformation model cannot work. SMBs cannot afford the luxury of investing two to four years and $20-50 million. Fortunately, there’s a significantly better way to implement these projects. First, you must flip the script on how you execute them.
  • Frank Neugebauer
  • 13 August 2019
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<100 DAYS UNTIL BREXIT: BANKS NEED FMI COST OPTIMISATION

With less than 100 days until the UK is due to leave the EU on Thursday 31 October, banks must ensure that their contingency plans are robust enough to continue to operate in a Hard Brexit scenario. 
  • Chandni Mulchandani and Bobby Stewart
  • 07 August 2019
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BREXIT DAY 2: IT’S TIME FOR COLLATERAL MANAGEMENT & OPTIMISATION

In the latest article from our Brexit Day 2 series, Capco’s Arthur Mitchell shares why now is the time for collateral management and optimization. 
  • Arthur Mitchell
  • 06 March 2019
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DATA VIRTUALISATION (DV) IN PRACTICE: OPTIMISING PERFORMANCE & VENDOR LANDSCAPE

As more data virtualisation (DV) solutions enter the market, we evaluate the complex vendor landscape, the key features to look for when choosing a vendor and what to expect from this exciting technology in the future.  

  • Evdokia Kardoulaki and Matthew Parrish
  • 31 July 2019
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INTEGRATED PAYMENTS AND FINANCIAL INCLUSION: AN INDIAN PERSPECTIVE

To address financial inclusion effectively, an integrated system is needed to link India’s banks and post offices. In this paper, we look at the scale and operational requirements of this opportunity and why for India a combination of traditional and digital approaches is the best way forward.
  • Satish Toran
  • 31 July 2019