THOUGHT LEADERSHIP, THOUGHT THROUGH.

WE ARE WHAT WE THINK

At Capco, we believe that everybody has a voice. We also believe in individuality. That’s why the content and opinions posted on this blog are representative of the individuals within our firm.

FILTER INSIGHTS

FIN&TECH COMMUNITY – TABLE-RONDE ASSURANCE : COMMENT (RE)CREER LA PROXIMITE CLIENT VIA L’INNOVATION ?

Assurance : comment (re)créer la proximité client via l’innovation ? Eléments de réponse avec Jean Meyer, notre expert assurance à l’occasion du Fin&Tech Community organisé par Finance Innovation en janvier dernier. 
  • Jean Meyer
  • 13 February 2020
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MANAGING THE INEVITABLE: A PRIMER ON OPERATIONAL RESILIENCE

The financial ecosystem is becoming more complex with greater outsourcing, more use of cloud computing and fintechs operating at more points within the value chain, all increasing the opportunities for disruption to services at the same time as enhanced expectations from customers and regulators alike. Find out why operational resilience is the response to this.
  • Will Packard
  • 13 February 2020
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OPEN BANKING: PAVING THE WAY TO CANADA’S BANKING FUTURE

‘Open banking’ gives customers the power to access their data and choose how they bank across various providers, allowing them to decide what products and services drive exceptional customer experience. As this hot topic spreads through the industry, the big question for Canada is – should this transformation be regulation or industry-led?
  • Laura Socha, Jason Theodor, Priya Gupta and Reuben Piryatinsky
  • 13 February 2020
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WHERE FORTUNE FAVORS THE DIFFERENT

Companies can generate extraordinary value by diverging from their competitors and elevating what makes them distinct. And there’s no better mechanism for delivering distinctiveness than experience.
  • Nic Parmaksizian and Tim Kobe
  • 12 February 2020
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SWISS ELECTRONIC ID: WILL IT BECOME THE CLIENT-ONBOARDING DISRUPTOR BANKS HAVE BEEN WAITING FOR?

There is arguably a growing demand from consumers and online businesses for a digital version of the traditional ID card. For banking, a digital ID has the potential to genuinely disrupt client onboarding.
  • Nourdine Abderrahmane
  • 07 February 2020
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SURVIVAL OF THE SMARTEST: EVOLVING INTELLIGENTLY

Every company has sought opportunities to apply technology, but what does it mean to do so intelligently? By applying data and technology intelligently—that is, in the service of memorable, emotional, valuable experiences. Because those who do that can expect the business results to follow.
  • Nic Parmaksizian and Tim Kobe
  • 05 February 2020
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DATA DIFFERENTIATORS FOR 2020

Our 12 differentiators capture how business leaders can create business value by refining and evolving existing capabilities. Make data your differentiator.
  • Joseph Forooghian
  • 31 January 2020
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ATTITUDES TO TECH: CHATBOTS

In this blog, we explore the rise of chatbots in financial services, we discover who is talking about them, what they are saying and how financial services organizations can embrace this evolving technology. 
  • Rachel Baugh
  • 03 February 2020
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THE RETURN ON EXPERIENCE: FOR BUSINESS SUCCESS, CREATE HUMAN SUCCESS

Many companies see metrics and KPIs as the drivers of success, when in fact, they are the results of a less tangible force—experience. When companies make delighted customers their primary goal, they will see that business results follow.
  • Tim Kobe and Nic Parmaksizian
  • 27 January 2020
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THE EVOLUTION FROM CONTACT CENTER TO A CUSTOMER EXPERIENCE CENTER

The evolution of the role of the contact center agent is quickly expanding from a troubleshooting role to a more complex advisory role. In order for this evolution to be successful, organizations need to make the right investments in technology to support their workforce and eliminate many manual tasks.
  • Maria de la Torre
  • 23 January 2020