Most retail energy providers (‘REPs’) have suffered through the painful effects of unsuccessful projects. Whether replacing whole platforms, individual systems, or adding much-needed automation, delivering technology transformation efforts in the REP space is no easy task. Furthermore, the impacts of failed projects extend beyond the immediate hit to the bottom line. These failures can end careers, demoralize employees, impact ongoing business operations, halt organizational momentum, and adversely impact the success of future initiatives.
So, what can a REP do to improve their chances of successful technology transformation engagements?
Read on to find out what the four commonly missed, ignored, or underestimated success factors for delivering retail energy projects.