As we discussed in our Strategy for Wealth Managers in a Time of Crisis article, in addition to addressing the urgent crisis, financial institutions should prioritize their growth and digital strategy efforts, specifically financial advisor-client digital collaboration. We see the need for this focus not only in the immediate circumstances that define the crisis today but also in what we expect to be long-term and enduring behavioral changes by clients.

As wealth managers begin to transition from crisis management, we are keen to share a few insights, developed through deep user research, on effective foundations for creating a sound and client-centric digital transformation strategy.