Generative AI
Capco identifies compelling use cases and unlocks game-changing Gen AI solutions – safely, securely and responsibly.
AXA UK&I CDAO Objectives
AXA’s UK & Ireland Chief Data & AI Officer (CDAO) Paul Hollands and Head of Data and AI Strategy and Culture, Cali Woods are building a culture of innovation and collaboration by leveraging GenAI across their data teams in its central function, Health, Retail and Commercial divisions.
Leveraging AXA’s in-house GenAI solution already available within the organisation, the CDAO wanted to identify applications for GenAI in day-to-day tasks in order to increase productivity, while ensuring employees have the right skills and are comfortable using the necessary tooling.
The CDAO engaged Capco as AXA’s partner to deliver a one-day ‘Promptathon’ training session for 200 data professionals to achieve those goals.
Capco and AXA designed use cases to ensure relevance and practical application for day-to-day tasks.
What is a Promptathon?
Promptathons are Capco-developed events that focus on GenAI upskilling and engagement for employees. They are centred around exploring, designing, and improving prompts to optimise the utility and accuracy of AI models – a vital step on the path to successful GenAI adoption.
Prompt Engineering is a critical skill that individuals in every role need if they are to maximise the benefits offered by the AI tooling we now see organisations deploying at scale.
The Promptathon sessions allow employees to explore relevant use cases and approaches in a supported environment using safe, enterprise-approved tooling.
Collaboration with the Client to Plan the Event
The session offered a choice of four use cases, identified by Capco and AXA in advance to ensure they would be relevant both to the organisation and the employees in the room. The focus was on real world practical applications so that attendees could come away from the Promptathon with tangible learnings.
Each use case was tackled in AXA’s SecureGPT, their in house secure GenAI solution, using the front end or for those more technical building on their API access.
Training was delivered to all attendees in advance of the day to ensure everyone had a common baselined understanding how the technology we’d be leveraging from prompt engineering basics to API engineering.
This training aligned with the purpose of the event around data and AI upskilling of the AXA workforce.
"Building a culture of innovation: Upskilling data teams to unlock productivity and eliminate inefficiencies."
On the day
The event was run at an offsite location to ensure employees were truly focused on the tasks at hand.
Teams were made up of 10 individuals with mixed skills and experience levels to represent the nature of real world delivery teams, encourage cross-organisation collaboration, and create the right learning environment.
Roles ranged from Data Analysts to Project Managers and included both those who had used GenAI tooling personally and professionally as well as those trying the technology for the first time.
Each team was supported by a Capco AI subject matter expert, who acted as a facilitator to help guide team members through their tasks while also sharing their wide experience to optimise the learning experience.
To ensure that both the use cases and associated data were relevant, Capco’s AI Lab developed synthetic data sets for the challenge – ensuring that high quality, relevant and representative data inputs, and thus insights, were generated from the day.
Each team preselected their use case and data set, and then on the day addressed the following tasks:
The teams also prepared to present back to the audience, with a focus on business impact, technical excellence and out of the box thinking.
Benefits of the Promptathon session
Reflections from AXA’s UK&I CDAO
Contact us to find out how your employees can benefit from a Capco Promptathon as part of your organization’s AI journey.
The session fostered cross-team collaboration and an experimentation mindset for tackling unique challenges.
