The transformation of Qatar’s banking and payments industry is part of the country’s move towards a more diversified and advanced economy in line with its National Vision 2030. Capco’s latest survey finds that consumer aspirations around banking services are changing fast, with strong demand for more convenient and tailored digital banking services.
Qatar offers a robust platform for digital banking innovation, with our survey finding that 75% of respondents now access banking services through mobile apps, and 89% report increased confidence when using mobile and digital banking services.
The transformation of financial services is a key part of Qatar’s plans for future growth, and our survey shows that consumers have a keen appetite for retail banking innovation.
Consumer Aspirations – 3 Key Findings
The survey finds that consumers are demanding the convenience of more transparent, personalized, AI-driven banking services:
Download our full survey results to explore what our Qatar respondents want from their Bank of the Future – including the key industry implications.
Our other Bank of the Future Middle East survey reports can be viewed online here: Saudi Arabia Retail Banking Survey and United Arab Emirates Retail Banking Survey.
Contact
To further explore the key survey findings and their implications, please reach out to Naim Alame: naim.alame@capco.com