FOUR CRITICAL SUCCESS FACTORS FOR DELIVERING RETAIL ENERGY PROJECTS
Most retail energy providers (‘REPs’) have suffered through the painful effects of unsuccessful projects. Whether replacing whole platforms, individual systems, or adding much-needed automation, delivering technology transformation efforts in the REP space is no easy task.
- 22 August 2019
OECD PRINCIPLES ON ARTIFICIAL INTELLIGENCE: BUILDING ETHICAL AI
Artificial intelligence (AI) promises to make a positive impact on humanity by helping solve a range of problems from self-driving cars to early cancer detection but left unchecked AI has proven its ability to learn to reproduce the worst aspects of its human architects.
- 20 August 2019
HOME EQUITY: A RE-EMERGING OPPORTUNITY FOR LENDERS
Helping homeowners utilize their equity is a serious revenue opportunity for mortgage lenders in today’s ultra-competitive mortgage landscape. By identifying customers with significant home equity value, lenders can target a sizeable market to cross-sell home equity products and serve customers’ needs to fund home improvements, pay off credit cards and student loans, or make other large purchases.
- 19 August 2019
WHAT CAN UK BANKS LEARN FROM RECENT SME BANKING ENTRANTS?
Just over 5 percent of all current account switchers were either small and medium sized enterprises (SMEs) or charities in the first half of 2019. There are a potential 5.7 million customers that new market entrants want to attract and existing providers are trying to retain. With challengers offering slick user experiences and financial benefits, what can traditional banks learn?
- 16 September 2019
CUSTOMER EXPERIENCE AND ‘FORCE MULTIPLICATION’
Products and services, and indeed entire companies do not live or die on their customer experience alone; by all means, it is a significant factor, but if the value that you are offering is substantial enough then customers will use it. On the flip side, all things being equal between two competing offerings, the one with the better ‘force multiplier’ is likely to win.
- 15 August 2019
FLIPPING THE SCRIPT ON CORE TRANSFORMATION
For the small and medium (SMBs) insurance market, the core system transformation model cannot work. SMBs cannot afford the luxury of investing two to four years and $20-50 million. Fortunately, there’s a significantly better way to implement these projects. First, you must flip the script on how you execute them.
- 13 August 2019
DATA VIRTUALISATION (DV) IN PRACTICE: OPTIMISING PERFORMANCE & VENDOR LANDSCAPE
As more data virtualisation (DV) solutions enter the market, we evaluate the complex vendor landscape, the key features to look for when choosing a vendor and what to expect from this exciting technology in the future.
- 31 July 2019
INTEGRATED PAYMENTS AND FINANCIAL INCLUSION: AN INDIAN PERSPECTIVE
To address financial inclusion effectively, an integrated system is needed to link India’s banks and post offices. In this paper, we look at the scale and operational requirements of this opportunity and why for India a combination of traditional and digital approaches is the best way forward.
- 31 July 2019