MY FIRST DATE WITH A BANK: A CASE STUDY ON THE IMPORTANCE OF USER EXPERIENCE IN ONBOARDING
At the beginning of 2019, Capco Digital conducted a study on the importance of customer experience during the banking onboarding process in Germany. Our users selected 14 completely different banks, all industry leading and well-known institutions, with a variety of different characteristics and product offerings. Discover what they found…
- 12 August 2019
EMBRACING THE START-UP MINDSET: MY TOP 10 DO’S AND DON’TS
In this digital era, where change, disruption and innovation are the new normal, organizations, both big and small, are embracing the so-called ‘start-up mindset’. In this blog we share our top tips for shifting your mindset and driving success in your business.
- 13 November 2019
THE FUTURE OF MORTGAGES IS DIGITAL. SO, WHAT NOW?
Providing a digital mortgage experience for your customers will be necessary to survive and thrive, but developing a robust digital strategy can seem overwhelming. In this blog, we examine a holistic framework of strategic questions to ask to ensure you are ready to compete to win.
- 13 November 2019
RIA: THE MODERN ADVISOR
The RIA channel becoming the fastest growing advisor channel today is the result of shifting trends among wealth management clientele who demand more transparency, lower fees and a higher level of customization. The RIA model provides clients with more transparency around advice and fees (given the fiduciary duty and fee-based model), and at the same time, provides the required autonomy and flexibility to advisors to personalize their advisory businesses.
- 13 November 2019
THE GREAT IMBALANCE: FINTECH VS. REGTECH
The imbalance between the banking industries investment in fintechs over regtechs leaves financial institutions susceptible to increased compliance risk. In this paper we examine how artificial intelligence can help address that increased risk and look at a real-world example focusing on the impact regulatory technology can have on the Home Mortgage Disclosure Act (HMDA).
- 12 November 2019
PREPARING FOR FRTB ROLLOUT: FIRMS THAT HARNESS RELEVANT DATA CAN UNLOCK FUTURE BUSINESS BENEFITS
Capco and Market Data Company examine how you can properly prepare for the upcoming FRTB rollout, focusing on the importance of firms learning to harness relevant data to help unlock future business benefits.
- 08 November 2019
MODERN DELIVERY: 5 KEY STEPS TO ADOPT MODERN DELIVERY IN YOUR FINANCIAL INSTITUTION
Partner, Dan Hu examines five tactics financial leaders can use to face the rising tide of change in financial services and give their businesses the opportunity to survive for long-term success by adopting a modern delivery culture.
- 07 November 2019
STUDIE »DIGITALISIERUNG IM KREDITGESCHÄFT« - TEIL IV: INDUSTRIALISIERUNG: WARUM DIE FRAGE NACH ZEITGEMÄSSER IT BANKEN NICHT LOSLASSEN SOLLTE
Schon jetzt wandern Kunden reihenweise zu den Anbietern volldigitalisierter Bankangebote ab, die genau die Schnelligkeit bieten, an die Verbraucher aus anderen Branchen bereits gewöhnt sind. Trotz der Versäumnisse in der jüngeren Vergangenheit ist es für die etablierten Kreditinstitute aber noch nicht zu spät, im Rennen um attraktive digitale Geschäftsmodelle aufzuholen.
- 04 November 2019
CONDUCT RISK AND THE IMPORTANCE OF CLIENT COMMUNICATION IN THE LIBOR TRANSITION
As the industry accelerates its preparations for a move away from the long-standing LIBOR benchmark to new risk-free reference rates (RFRs), all the many participants impacted by the transition need to take a hard look at the robustness, and hence suitability, of their conduct risk framework.
- 04 November 2019