FROM OMNI-CHANNEL TO ‘MONO-CHANNEL’

Nic Parmaksizian and Tim Kobe
Published: 19 February 2020

For decades, businesses have been living dual lives: one physical, one digital. And they have structured their businesses accordingly. With increasing numbers of digital natives reaching maturity, it’s now time to adopt a ‘mono-channel’ mindset.

12 February 2020

WHERE FORTUNE FAVORS THE DIFFERENT

Companies can generate extraordinary value by diverging from their competitors and elevating what makes them distinct. And there’s no better mechanism for delivering distinctiveness than experience.
05 February 2020

SURVIVAL OF THE SMARTEST: EVOLVING INTELLIGENTLY

Every company has sought opportunities to apply technology, but what does it mean to do so intelligently? By applying data and technology intelligently—that is, in the service of memorable, emotional, valuable experiences. Because those who do that can expect the business results to follow.
27 January 2020

THE RETURN ON EXPERIENCE: FOR BUSINESS SUCCESS, CREATE HUMAN SUCCESS

Many companies see metrics and KPIs as the drivers of success, when in fact, they are the results of a less tangible force—experience. When companies make delighted customers their primary goal, they will see that business results follow.

FROM OMNI-CHANNEL TO ‘MONO-CHANNEL’

FROM OMNI-CHANNEL TO ‘MONO-CHANNEL’

12 February 2020

WHERE FORTUNE FAVORS THE DIFFERENT

05 February 2020

SURVIVAL OF THE SMARTEST: EVOLVING INTELLIGENTLY

27 January 2020

THE RETURN ON EXPERIENCE: FOR BUSINESS SUCCESS, CREATE HUMAN SUCCESS