JÖRG TOBIAS HINTERTHÜR | Former Head of Smart Home Innovation Lab, Zurich Insurance

Internet of things (IoT) devices already provide an infinite treasure trove of data that is often overlooked among insurance companies. Using the example of how data from a water detector can fundamentally change the claims process of an insurer, this article will examine in more detail how IoT can help insurers improve the efficiency and effectiveness of their services and create entirely new customer experiences.