INGO RAUSER | Senior Partner, Capco Switzerland
TOBIAS WEHRLI | Senior Consultant, Capco Switzerland

This article looks at front office efficiency and analyzes how it represents a critical success factor for private banking organizations, especially for business development and sales. We address the levers for optimizing front office efficiency from an organizational point of view as well as different options for an efficient front office set-up.

To this end, three specific cases from previous project work with leading international private banking institutions help illustrate the relevant aspects for optimizing front office efficiency:

- Case one: International bank creates a centralized client service team

- Case two: International bank introduces three functional support teams – online banking service, client service, and client due diligence advisory specialist

- Case three: International bank introduces a client lifecycle management team

The conclusion provides the most important take-aways for actionable next steps.