INTRODUCTION

Our client, a major European insurer was looking to conduct a comprehensive as-is analysis of the credit product management area in their German branch, offering multiple insurance products to consumers and institutions. The group consists of several primary insurance companies and service organizations. Our project was in the sales service company of the German branch, with a focus on credit and real estate product management.

WHY NOW? 

Management changes and volatile interest rates in the credit product market prompted a change in credit product management, involving an analysis of the current situation and adjustments in individual teams. 

HOW WE DID IT

Having jointly defined essential requirements for the as-is analysis, we held extensive discussions with internal and external stakeholders, with the results presented to the management.

WHAT WE DELIVERED

With a team of three consultants, over 4.5 months, Capco gathered and reviewed existing documentation and conducted expert and stakeholder interviews. The resulting as-is analysis served as a valuable aid to both the management of the service company and the division managers, helping to understand content-related tasks in product management, as well as quantity, structures and resource capacities required to handle the daily tasks.

In addition, Capco developed solution options for an organizational restructuring of the credit center and the center for investment finance processing, with the aim to future-proof credit product management. 

Deliverables:

• Identification of existing roles/functions 
  
• Workload estimation in units 
  
• Definition of the necessary roles/functions, including qualification requirements for role holders
  
• Knowledge transfer for relevant stakeholders
  
• Definition of fields of action for potential improvements
  
• Creation of an implementation plan to achieve the target state
  
• Identification of further market and services offerings expansion potential.