INTRODUCTION
Our client, one of the largest insurance companies in Germany, offers multiple insurance products to consumers and institutions. The group consists of several primary insurance companies and service organizations. Our project was within the life insurance company, with implications for the entire group.
WHY NOW?
The client wanted to future-proof its business and IT infrastructure. It became imperative to gain a full understanding of significant processes and their supporting applications. This information formed the basis for decision making regarding future investments in IT infrastructure and applications.
HOW WE DID IT
Essential requirements for process modelling were jointly defined, helping transform and support the process map across all areas.
WHAT WE DELIVERED
Over 14 weeks and with a team of three consultants, Capco gathered, reviewed and supplemented existing process instructions and requirements, transposing them into a formal guideline for capturing and modelling business processes within the client’s BPM tool.
Capco also guided the insurance company in the restructuring of the formerly organization-oriented process map, transforming it into a function-oriented process map. This facilitated being able to capture and view the entire business process, functionally and chronologically, end-to-end across all business units.
Deliverables:
- Functional guideline for process modelling
- Uniform and standardized process models
- Best practices for efficient use of the existing BPM tool
- Transformed process map
- Optimized and future-proof process management.
