Partnership comes as insurers respond to competition from challengers and pressures arising from COVID-19
LONDON, August 26, 2020 – Capco, the global management and technology consultancy, and INSTANDA, the leading customer and policy management platform for the insurance industry, have today announced a new partnership that leverages technology and data to further accelerate ongoing digital transformation in insurance.
Increased competition and the impact of COVID-19 drive have increased demand for technology that enhances customer journeys and mitigates the challenges posed by regulatory change. The success of challenger insurers has demonstrated a significant shift in expectations, specifically around the desire for integrated products and improved customer experiences. Meanwhile, traditional incumbents are also looking to manage the impact of potential regulatory changes on their existing infrastructure and processes.
The abrupt and profound impacts arising from the pandemic, and the pressures it has placed on the insurance industry and on its IT systems, has prompted firms to explore new platform options when reviewing future technology needs. As they look to update existing policies and introduce new products to market more quickly to meet consumer needs, demand for technology solutions driven by data and collaboration has risen dramatically.
The new partnership will see Capco using INSTANDA’s proprietary cloud-based digital insurance software to support its clients’ transformation needs.
Matt Hutchins, Partner and Insurance Lead at Capco, comments: “The pandemic and its associated impacts have forced insurers to reflect on how their operations might be improved through the acceleration of their digital transformation plans. Streamlining their businesses, reducing cost and improving customer experience are all key priorities - but other challenges are also coming down the line that will require flexible, cost-effective and open architectures with integrated data analytics, for example Open Finance. Such architectures are critical to generate the right insights and support the push to hyper-personalisation of products and services for customers.”
Tim Hardcastle, CEO & Founder of INSTANDA, comments: “I am delighted to announce our partnership with Capco today. Over the last few years, we’ve seen key insurance players realize the advantages of combining digital with data to unlock growth. The partnership between INSTANDA, the first no-code platform for the insurance industry, and Capco represents the future of the industry; one fit for purpose; where operational efficiency reduces costs and where traditional incumbents don’t just compete with challenger insurers in the application of digital and data, they do it better.
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Matthew Jones
Four Communications
Capco is a global technology and management consultancy dedicated to the financial services industry. Our professionals combine innovative thinking with unrivalled industry knowledge to offer our clients consulting expertise, complex technology and package integration, transformation delivery and managed services to move their organizations forward. Through our collaborative and efficient approach, we help our clients successfully innovate, increase revenue, manage risk and regulatory change, reduce costs, and enhance controls. We specialize primarily in banking, capital markets, wealth and asset management and insurance. We also have an energy consulting practice in the US. We serve our clients from offices in leading financial centers across the Americas, Europe, and Asia Pacific. To learn more, visit our web site at www.capco.com, or follow us on Twitter, Facebook, YouTube, LinkedIn and Instagram.
INSTANDA works with world leading progressive carriers, MGAs and brokers in North and South America, UK, Europe and Australia. Converting the lethargic back office to an agile middle and front office with low upfront costs. Using INSTANDA, organisations can now think and act at the same speed, where rates, questions, documents, customer journeys can be amended in minutes and new products can be launched in days and weeks via the INSTANDA no code interface. ROI is delivered in months via dramatically reduced product manufacturing, underwriting and distribution costs with unrivalled customer experience. To learn more visit the site at https://instanda.com/ or follow us on LinkedIn and Twitter.