If you think migrating customers from one online banking platform to another sounds easy, imagine the complexity of migrating millions and doing it live!
A top US retail bank gave us the job of delivering a $200 million online banking platform to support over 10 million users and billions of transactions each year.
So how did Capco do it?
We defined a step-by-step plan to create a smooth, successful transition.
We established program management resources and work streams to rigorously track and execute the migration plan.
We aligned all stakeholders on the migration plan and the key metrics.
We offered transparency around the platform performance versus the expected targets.
We provided feedback and continuous learning capabilities to track and own the targets.
We distributed over 300 artifacts to our clients' stakeholders to prepare for the migration.