As part of a significant organizational restructure and change program, our client, a global insurance provider, agreed to outsource their service integration function to a third party. The first stage involved migrating the client’s data center to the third party’s strategic facility to increase capacity and enable a significant backlog of change to flow.
12 months into an 18 month, $150m+ Data Center Program, the outsourcer attempted to migrate the data three times. All unsuccessful.
Enter Capco. Brought in to revitalize the program and ensure a successful migration.
Before kicking off a delivery program, we recognized the best place to start was by mending the shaky relationship between our client and the outsourcer. In order to create stability and trust between all parties involved, we created clear lines of communication within the program team to the wider client organization.
With ownership established, expectations managed and issues addressed, we were able to repair the relationship and successfully move on to the next phase.
We built a delivery program to ensure that clear, day-to-day deliverables were identified and managed. The structure was recut to form logical releases that met our client’s expectations and focused the build teams on manageable releases with clearly articulated customer benefits. In structuring each release, we separated the core migration events from activities that could occur post-migration and ensured that handoff points to BAU budgets were managed against clear acceptance criteria.
By the end of our engagement and within the agreed timeline, our client’s backlog of change initiatives started to flow. The transition to Live for each migration was effective due to the communication stakeholders received from us and the post-migration support we put in place.
18 months into an 18 month, $150m+ Data Center Program, the Data Center migration was complete. How many attempts on Capco’s end? Just one.