RESPONDENTS’ ENTHUSIASM FOR DIGITAL AND HYBRID SOLUTIONS IS A CHANCE TO REMODEL TODAY’S APPROACH TO WEALTH MANAGEMENT

Our Singapore survey found that 85% of respondents have increased their use of digital channels to access wealth management offerings over the past two years. Over half (59%) say they are comfortable with AI guiding their wealth management decisions. As behaviors and attitudes rapidly evolve, wealth managers must track client expectations and prepare to innovate to keep pace.

TRANSFORMING WEALTH MANAGEMENT : BALANCING HIGH TOUCH & HIGH TECH

Hayley Haupt, Laurens Koppelaar and Rob Jameson
Published: 14 June 2024

“Change is coming to the Asia-Pacific wealth management industry as it explores a new balance between high tech and high touch business models to attract and retain a new generation of clients. Wealth managers require the right innovation environment to thrive, including an understanding of what client segments want, the right technology platforms, improved data strategies and robust change management skills.”

Laurens Koppelaar, Singapore Wealth Management Lead

Singapore Wealth Management Survey - Transforming Wealth Management: Balancing High Touch and High Tech

METHODOLOGY

Interviews for our Asia-Pacific wealth management survey were conducted across Singapore, Hong Kong, and mainland China during December 2023. The survey polled a total of 2000 respondents aged between 19 and 64 years old, including 500 from Singapore. Respondents who told us they had investable assets of under US$100,000 were screened out. This was a quantitative study conducted using diverse sampling methodology (social & ad networks).