Capco Intelligence: Magical Moments At Scale

26 February 2020

THOSE WHO DARE, WIN

Businesses, like people, tend to be risk-averse—and historically with good reason. But these are not times that favor a watch-and-wait approach, because the incumbents of tomorrow will not be the incumbents of today. To survive and thrive in today’s competitive market, there is one option: embrace risk.

19 February 2020

FROM OMNI-CHANNEL TO ‘MONO-CHANNEL’

A new generation of digital natives, Gen-Z, has come into the market with no experience of life without digital. Businesses need to focus on providing these digital natives a ‘mono-channel’ experience where they engage with both physical and digital space simultaneously.

12 February 2020

WHERE FORTUNE FAVORS THE DIFFERENT

Companies can generate extraordinary value by diverging from their competitors and elevating what makes them distinct. And there’s no better mechanism for delivering distinctiveness than experience.

05 February 2020

SURVIVAL OF THE SMARTEST: EVOLVING INTELLIGENTLY

Every company has sought opportunities to apply technology, but what does it mean to do so intelligently? By applying data and technology intelligently—that is, in the service of memorable, emotional, valuable experiences. Because those who do that can expect the business results to follow.

27 January 2020

THE RETURN ON EXPERIENCE: FOR BUSINESS SUCCESS, CREATE HUMAN SUCCESS

Many companies see metrics and KPIs as the drivers of success, when in fact, they are the results of a less tangible force—experience. When companies make delighted customers their primary goal, they will see that business results follow.

MAGICAL MOMENTS AT SCALE