INTELLIGENT AUTOMATION IN FINANCIAL SERVICES: EXPLORING APPLICATIONS OF ROBOTIC PROCESS AUTOMATION, MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE

INTELLIGENT AUTOMATION IN FINANCIAL SERVICES : EXPLORING APPLICATIONS OF ROBOTIC PROCESS AUTOMATION, MACHINE LEARNING AND ARTIFICIAL INTELLIGENCE

  • Robert Lederer, Pranav Mehan and Sean O’Connor
  • Published: 18 November 2019

When it comes to driving transformative change for any business, it is nearly impossible to avoid discussion of robotic process automation (RPA), machine learning (ML) and artificial intelligence (AI). The financial services industry is certainly not immune to this trend. These technologies, often grouped together and used interchangeably, not only promise cost and process efficiencies but also provide an organization more in-depth business and operational insights from their ability to curate large volumes of data to generate unique perspectives. This paper aims to shed light on what these technologies mean, their applications in the financial services industry, and best practices to implement them successfully.