The Capco Institute delivers thinking to advance the field of applied finance. It includes the publication of the multi-award-winning Journal of Financial Transformation, an executive video series and events that bring together leading thinkers from both academia and the industry. The Institute is an independent entity, with no pre-existing policy, commercial agenda or constraints.
Within the financial sector the retail financial services area is one where innovations have been most evident. Financial institutions are increasingly recognizing and reacting to growing competition in this space, both from banks and non-bank players, and learning how to incorporate best practices from other retail disciplines. As this diffusion of ideas into the industry increases, so will the number of new and innovative services. This issue of the journal provides a comprehensive review of the developments made in the world of retail and the aspects that have been, or can be, applied within the financial services sector.
The inadequacy of different risk valuation models prompted us to establish the Cass-Capco Institute Paper Series on Risk, in partnership with Cass Business School, Europe’s leading academy of risk and the world’s second-ranked risk faculty. The objectives of this paper series is to ensure that the best thinking of the world’s leading scholars is gathered in one location, accessible to those who need it most. We are confident that this paper series will provide a very pertinent bridge between scholars and financial executives.
In this issue of the Journal some of the world’s leading authorities in the field of customer-centricity share with us their views about what best-in-class customer service provision looks like, and provide prescriptive advice about how financial institutions can institute the kinds of transformational change necessary to become truly client-centric organizations.
The Economic and Monetary Union of the European Union has proved that it can create relative value on both an operational and an economic level. With its progressive free flow of capital, people and goods, it has created an improved environment for growth. In this issue of the journal, our contributors offer us a series of insights that will cover in depth the lessons that other unions in the world can learn from the euro, but also what the risks are.
In recent years there has been a growing recognition among financial institutions that many of the tasks undertaken within their middle- and back-offices are similar to what happens within a typical factory, namely repetitive processes for creating products, or in the case of financial services firms, services. The aim of this issue is to stimulate financial institutions to start thinking of their operations as factories and to see how they can learn from the best-in-class manufacturers to better manage their own manufacturing capabilities.
This issue of the journal focuses on how financial executives have turned their attention from managing the bottom line to improving the top line. The articles in this issue highlight how growth can be stimulated, even within those divisions that were once cost centres, and what frictions still exist within the system that need to be overcome in order that the potentially sustainable profitability compression facing the banking industry can be mitigated.
This 5th anniversary issue of the journal features a special series of papers based on the presentations given at the recent SIBOS conference. These articles, referred for the first time, represent some of the best thinking from that conference and include important contributions on areas such as the efficiency of international labor and financial markets and the practical application of transformation ideas.
This issue highlights the fact that it takes more than smart technologies and goodwill from financial institutions to make a new payment mechanism work. Why, despite the fact that payments are of tremendous importance to financial institutions, do they remain so far below the radar of top management and strategists?
The word ‘data’ is used quite a lot these days, surpassing word peers such as ‘information’ and ‘knowledge’. At the same time, questions are also being raised about the data used to defend changes in monetary policy. This issue aims to provide answers on the subject of data.
Hedge funds have become the buzz word in today’s world of high finance. It is not, however, only their complex investment styles that are grabbing the attention of the world’s investment managers, but also because they are facing serious threats from star departures. This issue is dedicated to alternative investments.
Dramatic changes are reshaping the world as financial markets tumble, new members join the EMU, and financial companies cope with long-term shrinking margins. This issue aims to highlight these changes, analyze their implications, and provide prescriptive recommendations on how financial institutions can respond effectively.
This issue focuses on how the credibility of governments, financial markets, and corporations has been damaged by recent events and aims to provide prescriptive guidance on how we can get a better understanding of the root causes of these crises and how to best manage them.
The number and types of organizations that are considering moving non-client-facing operations offshore has experienced a dramatic growth. This issue aims to highlight the important issues in making such as dramatic decision and provide guidelines as to how these challenges have been faced and managed by pioneers of this industry.
Despite the stock market boom and resulting backlash of the late 1990s, a number of organizations still believed that innovative technologies could truly transform our world and developed capabilities that rely on this infrastructure. This issue focuses on how innovative technologies can enable organizations to improve their overall corporate strategies and the way they operate.
The number and variety of risks that senior financial executives face in today's environment is increasing exponentially. These range from a crisis in confidence to industry and macro-economic risks that must be managed effectively. This issue focuses on macro-economic, regulatory, and operational risks.