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Via discussions hosted on the Capco Institute Blog, members debate high profile issues, with frequent and provocative contributions from Capco thought leaders. For institutions around the world, how will the changing financial services landscape form the future of finance?

Alternative payments Part 4: Searching for the perfect payment solution

Alternative payments Part 4: Searching for the perfect payment solution

Published October 09, 2014

The market size and app richness in the new payments area begs the question, where is this all going? And what should the perfect payment solution of the future look like? In this final part of the blog series I look at issues that should be addressed to fast-forward the way we conduct payments.

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Bam! Bitcoin just won't go away

Bam! Bitcoin just won't go away

Published October 07, 2014

Virtual currencies have the potential to transform banking. If you want to know what bitcoin and others can do for your business, join us at Banking Reloaded in New York on October 29.

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Looking to secure flexible access to fungible resource? Consider changeSourcing

Looking to secure flexible access to fungible resource? Consider changeSourcing

Author Mark Reeves Published October 05, 2014

changeSourcing Part 5

Throughout this blog series, we have seen that change needs to come to the methods by which financial institutions can commission and support transformational projects.

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Confessions of a naked wallet. Cashless and cardless on the streets of Germany

Confessions of a naked wallet. Cashless and cardless on the streets of Germany

Published October 02, 2014

In the third of a four-part series, Markus Sander tests the latest payments innovations. This week: cashless and cardless payments.

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Meet Ronan Ryan, star of the Flash Boys story, at Banking Reloaded 2014, October 29, New York

Meet Ronan Ryan, star of the Flash Boys story, at Banking Reloaded 2014, October 29, New York

Author Peter Springett Published October 01, 2014

Remarkable. Explosive. Terrifying. Just three of the words used by reviewers to describe Flash Boys, Michael Lewis’s thrilling account of the high frequency trading markets published earlier this year.

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Global retail bank IT spending is set to rise 19.9% over the next four years, and predicted to hit $150 billion in 2018. (Ovum)

Global retail bank IT spending is set to rise 19.9% over the next four years, and predicted to hit $150 billion in 2018. (Ovum)

Published September 30, 2014

$150 billion is, by bizarre coincidence, almost exactly the same amount that was signed off for the Economic Stimulus Act of 2008 in the US, at the height, or depth, of the financial crisis. It’s also the official cost of the International Space Station. It’s the kind of cash that only Bond villains command - the unimaginably vast pile of greenbacks required to re-start entire global economies, or have one’s own personal residence in space. In short, it’s a huge amount of money. Why are banks spending it?

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How banks are changing change itself

How banks are changing change itself

Author Mark Reeves Published September 29, 2014

changeSourcing Part 4

To meet the multiple challenges of transformational Business and Technology change within banks, the CIO’s “dream ticket” would probably read something like this:

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Apple takes a bite out of mobile payments

Apple takes a bite out of mobile payments

Published September 25, 2014

Apple really knows how to stir up a market. Last week, with the release of the iPhone 6, complete with the new ‘Apple Pay (AP)’ mobile payment capability, Apple sent the payments industry into a tailspin which left everyone wondering just what the announcement means – especially our nation’s banks. Currently only 2% of the four trillion dollar payments market, which is comprised of over 200 million transactions per day, uses mobile devices to make payments, but no one doubts that is just the tip of the iceberg. The market, however, has been disjointed. Google, square and PayPal have all launched mobile payment solutions using different technologies and infrastructure. NY Time’s Jenna Worthman said, “The imminent mobile wallet remains elusive for mainstream adoption”. And then there was Apple Pay.

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Discovering the agile, cost-effective and expert support NearBy

Discovering the agile, cost-effective and expert support NearBy

Published September 25, 2014

From Double Bind to Dual Advantage

Right now, CIOs are in a double bind. The rapidly changing financial services landscape – in fact permanent, rolling transformation - demands fast and flexible technology responses as the business meets the key drivers of regulation, acquisition, competition and consumer expectations. The mission critical projects generated require real time access to broad, deep and current skills. Yet the pressure on budgets remains acute. Agility of high skills team configuration and deployment means expense. Is there a way out? Or is a mix of captive resource and costly contracting the only game in town?

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Genuinely useful, or virtually useless? Would you trust a cryptocurrency with your money transfer?

Genuinely useful, or virtually useless? Would you trust a cryptocurrency with your money transfer?

Published September 25, 2014

In the second of a four-part series, Markus Sander tests the latest payments innovations.

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EMIR: the industry response to OTC clearing obligation

EMIR: the industry response to OTC clearing obligation

Author Tom Riesack Published September 23, 2014

On August 11, 2014 the European Securities and Markets Authority (ESMA) published a Consultation Paper (CP) on clearing obligations regarding Interest Rate Swaps (IRS). Forty-six affected market participants responded to the CP expressing their views on the introduction of obligatory clearing of specific IRS OTC derivatives via central clearing houses (CCPs). What follows is our analysis of the respondents’ comments. The analysis indicates that asset managers, banks, CCPs and regulated markets appreciate ESMA’s initiative, but concerns remain about frontloading requirements, implementation timelines and classification of counterparties.

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Delivering on a new approach to change. Transforming potential into reality

Delivering on a new approach to change. Transforming potential into reality

Author Mark Reeves Published September 22, 2014

changeSourcing Part 3

“Changing change” is something that financial institutions need to do. Urgently. So far in this blog series, we have seen that regulatory response needs to be balanced with commercial development. We’ve also seen that change projects present banks with a broad spectrum of challenges. These can be both disruptive and difficult to predict sufficiently in advance to avoid pinch points and pressure on resources.

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All talk and no action? Is anyone actually using their mobile device to pay at the point of sale?

All talk and no action? Is anyone actually using their mobile device to pay at the point of sale?

Published September 19, 2014

Everyone’s talking about the brave new world of payments. The mainstream press and even my family seem to know about everything from mobile and peer-to-peer payments to crypto-currencies.
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Generation C (Choice)

Generation C (Choice)

Published September 16, 2014

How to work on your own terms with a company that shares your values.

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The business and technology of change

The business and technology of change

Author Mark Reeves Published September 15, 2014

changeSourcing Part 2

Sustainable change within financial institutions requires urgent redefinition. Strategically, change needs to be seen as an opportunity to embrace more effective commercial practices, as well as producing acceptable regulatory responses. (No bank can succeed for long if it is no more than a “compliance engine”. It has to become more competitive as well.)

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Apple Pay: Breakthrough innovation or banking re-invention?

Apple Pay: Breakthrough innovation or banking re-invention?

Published September 11, 2014

On Tuesday, Apple presented a new series of mobile devices, including two new iPhones and the Apple Watch. While the hardware is gorgeous, another announcement has generated a heated discussion in the financial industry: Ap

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RMB on the move - the emerging global renminbi clearing infrastructure and the implications on global transaction banks

RMB on the move - the emerging global renminbi clearing infrastructure and the implications on global transaction banks

Published September 10, 2014

RMB (renminbi) is poised to broaden its reach and influence as a true global currency. China is establishing its first official Europe-based renminbi clearing bank in London, after a recent visit of the Chinese Premier to the UK. A number of other new locations are set to follow suit. What does this expansion mean for global transaction banks?

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It’s time for all change with change the bank

It’s time for all change with change the bank

Author Mark Reeves Published September 08, 2014

changeSourcing Series: Part 1

Financial institutions could be forgiven for feeling a sense of relentless pressure around the issue of change. Whether they aspire to change in pursuit of their own commercial objectives, or they have it thrust upon them by the demands of regulatory response, there is no escape from the constant need to re-evaluate every aspect of their operation.

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How can banks better leverage customer data?

How can banks better leverage customer data?

Published September 03, 2014

How can banks better leverage customer data?

How can banks make better use of customer data? Why not ask the customers themselves? That was the goal of Capco’s survey of the banking population in the Netherlands earlier this year. Above all, we wanted to know how banks can best use data to make themselves more relevant to the customer.

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Customer experience in wealth management part II: What can execution-only brokers learn from RDR?

Customer experience in wealth management part II: What can execution-only brokers learn from RDR?

Published August 20, 2014

In its April 2014 review of RDR implementation, the FCA highlighted its aims to make the market more competitive in favour of consumers. What steps should execution-only brokers take to address those aims, before regulation is imposed, to get ahead of competition and gain customer loyalty and trust?

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