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Via discussions hosted on the Capco Institute Blog, members debate high profile issues, with frequent and provocative contributions from Capco thought leaders. For institutions around the world, how will the changing financial services landscape form the future of finance?

Swap futures - optimization for your interest rate exposure management?

Swap futures - optimization for your interest rate exposure management?

Published May 13, 2014

The timing was perfect. Just as the annual ISDA conference took place, media began to highlight the huge change in capital requirements resulting from the combined EMIR and Basel III provisions on exposures to central counterparties.

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Buy side needs better SEF data

Buy side needs better SEF data

Author Haleel Sarwar Published May 05, 2014

As of April 2014 there are 24 Swap Execution Facilities (SEFs) registered with the CFTC across Interest Rate, Credit and Foreign Exchange asset classes. Most buy-side firms and commercial clients will typically aim to on-board with a select number of SEF platforms. The selection criteria for these firms will factor trading volumes, liquidity and on-boarding costs, to name a few. There is a need to ensure that the buy-side firms and commercial clients make informed decisions to navigate the new OTC swap trading landscape.

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Empower your ‘people’ to execute your omnichannel vision

Empower your ‘people’ to execute your omnichannel vision

Author Priya Gupta Published April 29, 2014

It’s old news that the customer journey has changed in the last decade and continues to evolve as new digital channels are introduced or enhanced. Customers now expect to bank on their terms. This drives banks to act more holistically to ensure the customer and their interactions are fluid regardless of channel. This is a logical perspective for customers, but what about bank employees? Can all employees act holistically for the customer? Is it so easy? We’re afraid not, given the infrastructure and cultures that have evolved over the past half-century. Operating with customer centricity, which is fundamental for delivering Omnichannel, will require new thinking, focus and revamped incentives to promote widespread adoption within an organization.

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Rationalization Part II: Rolling out best practices without the fear of ‘not invented here’

Rationalization Part II: Rolling out best practices without the fear of ‘not invented here’

Published April 28, 2014

It is intriguing to see how often individual branches or geographic divisions in a bank have the tendency to re-invent the wheel. Why would a bank choose different organizational structures and processes in branches or locations? Why should a credit card application, for example, take 60 minutes in one country and just a few minutes in another? Or why are customer payment orders restricted to electronic channels only in some regions while others use a range of channels?

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Branch Banking Part 1: Change the Mindset from 'Survive' to 'Thrive'

Branch Banking Part 1: Change the Mindset from 'Survive' to 'Thrive'

Authors Priya Gupta , Evan Pliskin Published April 21, 2014

In a world dominated by iPhones, Androids, Tablets and need for speed, do bank branches still matter? It goes without saying that the branch experience has changed drastically over the past century and even more so with significant advances in technology in just the last decade. With walk-in traffic electing to embrace home and mobile banking options, several leading banks are directing their focus and attention on investments that improve the digital experience to complement, not compete with, emerging consumer preferences. Despite the recent trends, we still see opportunity for branches to thrive alongside these non-traditional banking channels in the near-term and long-term.

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New Speakers, outstanding agenda: The Cass-Capco Conference is the must-attend event for risk executives in 2014

New Speakers, outstanding agenda: The Cass-Capco Conference is the must-attend event for risk executives in 2014

Author Peter Springett Published April 17, 2014

New Speakers, outstanding agenda: The Cass-Capco Conference is the must-attend event for risk executives in 2014

From Cybercrime to CCPs, financial risk continues to make the headlines. With just over two weeks to go, we’re delighted to announce additional high-profile speakers who help confirm the Cass-Capco Risk Conference as the must-attend event for risk executives in 2014.

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Service Level Agreements: gift or burden?

Service Level Agreements: gift or burden?

Author Andy Peeters Published April 15, 2014

Since the recent financial crisis financial institutions have been inundated with regulations and policies all requiring immediate implementation. Service Level Agreements (SLAs) are one of them. A recent survey of financial services industry leaders conducted by Capco, reveals that a mere 52% of services rendered to other entities are covered by formal contracts. Out of those formal contracts, only 40% include SLAs, even though regulation requires full coverage. What are the reasons for non-compliance and what are the implications?

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2014: The year of the API consumer

2014: The year of the API consumer

Author Richard Plumb Published April 14, 2014

At last it’s really happening. Throughout 2013 there has been a real buzz around the potential of APIs (application programmable interface) in banking. At last people are seeing the benefits of APIs - quick and simple application integration and development of innovation eco-systems.

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What playground to play in? The ‘customer’ conundrum for traditional investment managers

What playground to play in? The ‘customer’ conundrum for traditional investment managers

Author Adam Davis Published April 02, 2014

Obsessed with the bottom line? Consumed by operational costs brought on by a myriad of regulations? Obsessed with the customer? Which of these is the odd one out?

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Agile not Fragile: The Importance of Strong Project Management in Agile Projects

Agile not Fragile: The Importance of Strong Project Management in Agile Projects

Author Sam Price Published March 30, 2014

Agile works. The debate may rage on over its effectiveness as a software development approach, but if you stick to the fundamentals of project management, you will see impressive results.

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Advice twice as nice: How the digital environment can deliver advice that builds financial experiences

Advice twice as nice: How the digital environment can deliver advice that builds financial experiences

Published March 28, 2014

Despite the global trends demanding that individuals take greater action to manage their personal finances, a huge number of retail customers fail to either seek or use professional financial advice. In the UK, a recent survey by Yorkshire Building Society found that more than one in four savers are finding it difficult to access or afford financial advice. In the wake of the implementation of the Retail Distribution Review (RDR) in the UK, most high street banks, and many financial advisers, withdrew from providing advice to the retail (mass market and mass affluent) customer base, creating the so-called ‘advice gap’, estimated to affect around 5.5 million customers.

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Mind the gap between the customer and the platform

Mind the gap between the customer and the platform

Published March 19, 2014

Customers? They’re more connected and empowered than ever. The result? Financial services providers need to focus on the creation of customer platforms that deliver a satisfying experience, as well as the services and products they need.

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Imagining workplace 2020 (and beyond)

Imagining workplace 2020 (and beyond)

Published March 13, 2014

Imagine a world where instead of applying for a job you just profiled your merits and contributions and let companies invite you to work for them. Imagine that retention is dead. Instead, companies rely on cloud staffing and crowdsourcing, and the new (automated) recruitment model is ‘find me someone who will be a success for a particular challenge.’ And once the ‘hiring’ is done, imagine a workplace of flair, flexibility and freedom, where rewards are based on results and impact.

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Rationalization part I: reduce complexity and innovate!

Rationalization part I: reduce complexity and innovate!

Author Dominika Dorobisz Published March 11, 2014

Let’s face it. Complexity is a fact of life in financial services. Mergers and acquisitions, organizational changes, and service offerings across multiple locations result in a maze of disparate and disconnected applications and platforms. In this environment, radical action is needed to lower maintenance costs, improve operational efficiency and improve customer satisfaction. Rationalization today is mandatory to simplify and improve the way that financial institutions organize their daily business and deliver services to clients.

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Six reasons why you need to attend the Cass-Capco Risk Conference

Six reasons why you need to attend the Cass-Capco Risk Conference

Author Peter Springett Published March 11, 2014

New directions, new rules: Taking control of risk in a transformed financial landscape

We’ve got a cracking line up of speakers. Now in its seventh year, the conference attracts some of the leading experts in financial risk. 2014 is no exception with speakers from Deutsche Bank, HSBC, LCH Clearnet Ltd and Sainsbury’s Bank.

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Connected consumer drives digital industrialization in banks

Connected consumer drives digital industrialization in banks

Published March 10, 2014

Meeting the expectations of digital consumers will require banks to go through industrialization to firstly, simplify and reduce the cost of fulfilling basic customer needs, and, secondly, deliver digital banking services that provide convenience, choice and control, especially around ‘key moments’ in customers’ lives.

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Great minds think alike? How CIOs and CFOs can learn to pull in the same direction

Great minds think alike? How CIOs and CFOs can learn to pull in the same direction

Published March 06, 2014

Cost reduction has become a strategic driver for businesses. As a result, tech-savvy CFOs are becoming the popular choice to lead technology investment decisions.

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Who is next to break into banking?

Who is next to break into banking?

Published March 05, 2014

In the last three years Tesco, Virgin Money and Metro Bank have entered the banking market as challengers to the big four UK banks - HSBC, Barclays, Lloyds and RBS. With customer trust in banks at all-time low following recent financial crises, does the banking arena need more new entrants and what differentiators do they have to offer?

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Latest OCC guidance on Boards roles and responsibilities

Latest OCC guidance on Boards roles and responsibilities

Author Sandeep Vishnu Published February 26, 2014

On January 16, 2014, the Office of the Comptroller of the Currency (OCC), proposed new requirements for boards and banking executives in the US, tailored specifically for firms with more than $50B in assets.

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Small Banks and Volcker: Hope for the Best, Expect the Worst

Small Banks and Volcker: Hope for the Best, Expect the Worst

Author Thadi Murali Published February 19, 2014

Regulators incorporated many years of feedback from banks, legislators and Wall Street analysts when recently finalizing the Volcker rule, a mandate of the Dodd-Frank Act of 2009. However, it’s likely we have not seen the final word on this rule as key provisions of the proprietary trading ban will have a greater impact on smaller banks than regulators had anticipated.

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