Insurance – Change readiness is the best policy

The insurance sector continues to develop at a rapid pace. Regulatory issues – through Solvency II and Retail Distribution Review – featured heavily in the list of change drivers for a number of years. Today, however, product and service styles, competition, mergers and acquisitions and the development of innovative consumer communication channels are all impacting the market.

Now, in direct response to these dynamic industry developments, the change agenda has broadened. It includes optimizing cost management, re-examining channel distribution and customer service transformation. To support our insurance clients through this period of challenge and opportunity, our specialist team combines deep industry expertise with first-class consulting and change management experience.

Working closely with clients, we advise and implement right through from strategic analysis to practical implementation. While each client situation is unique, the common objective is an insurance operation that is measurably better able to serve customers with innovative products competitively and through the most effective channels in a tough market.

Our growing base of insurance clients includes some of the world's largest and most recognized names. We are working with them on projects as diverse as multi-channel distribution, digitalization, cost management and utilities and cybercrime. As in every area of Capco, our insurance practice is highly collaborative internally and totally client focused.

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