The retail financial services (RFS) sector covers all banking, insurance and wealth management services to individuals and small businesses: mass retail, mass affluent and private banking.

Market Issues

• The RFS markets have traditionally been dominated by domestic players, with complex operating models and legacy systems grown over the decades. Some parts of the market, such as cards, are becoming increasingly global, both in terms of proposition and in supporting platforms.
• The market is changing with domestic and increasingly cross-border consolidation. In the past, these deals have not always fully addressed integration, from a business or infrastructure perspective, but this trend is changing.
• Competition and increased regulatory requirements are eroding margins. Market share and distribution are therefore critical, bringing more and more use of non-financial services brands to bundle propositions, making supply chains more complicated.
• A key trend is the improved use of massive customer data storage, using complex analytical tools for marketing, risk and margin management.

Capco Solutions

• Capco has developed a broad range of market facing and back office credentials across the core RFS segments, spanning retail banking, insurance, and wealth management.
• Capco has built a strong RFS capability with front and back office skills in a range of market aspects, including lending, debt management, distribution, data management, core systems, and marketing strategy.
• Recent RFS clients include: Barclays, Royal Bank of Scotland, CIBC, Deutsche Bank, American Express, Halifax Bank of Scotland, Lloyds TSB, National Australia Group, and Nationwide Building Society.
• We have published a range of RFS thought leadership in areas such as transformation, lending and debt management, residential property markets, and sourcing/off-shoring.

Wealth Management

With the market showing strong growth, wealth managers are under pressure to enhance their client proposition in order to differentiate from fierce competition and meet changing client needs.

Customer Data

Through its work exclusively in the FS industry, Capco provides a diverse range of propositions focused on leveraging customer data to deliver real business benefits.

Distribution

Industry developments have seen a proliferation of products, services, channels and customer segments, which have given rise to a complex Distribution landscape.

Global Sourcing

Global sourcing aims to find the most optimal combination of capabilities, cost and quality − regardless of the location or the provider.

Products

Innovating and delivering excellent value for money products is how our clients differentiate themselves. Capco's experience covers the full suite of products.
 

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