Seamless. Capco migrates 10 million banking customers in real time

A top US retail bank had to migrate over 10 million customers to a new online banking platform in real time. Capco tackled the challenge with no interruption to the customer experience. It was a smooth, successful transition.

If you think migrating customers from one online banking platform to another sounds easy, imagine the complexity of migrating millions and doing it live!

A top US retail bank gave us the job of delivering a $200 million online banking platform to support over 10 million users and billions of transactions each year.

So how did Capco do it?

  • We defined a step-by-step plan to create a smooth, successful transition.
  • We established program management resources and work streams to rigorously track and execute the migration plan.
  • We aligned all stakeholders on the migration plan and the key metrics.
  • We offered transparency around the platform performance versus the expected targets.
  • We provided feedback and continuous learning capabilities to track and own the targets.
  • We distributed over 300 artifacts to our clients' stakeholders to prepare for the migration.

 

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